GENERAL CUSTOMER SERVICE

Name:

Company:

Email:

How would you rate the representative on helpfulness and their willingness to assist you?
Excellent
Very Good
Good
Fair
Poor
Don’t know or Not Applicable

How would you rate the representative's overall knowledge of your problem or question?
Excellent
Very Good
Good
Fair
Poor
Don’t know or Not Applicable

How would you rate the representative on the response time in answering your request for customized quotes?
Excellent
Very Good
Good
Fair
Poor
Don’t know or Not Applicable

Thinking specifically of the Customer Service department, how would you rate your overall experience during your last contact with them?
Excellent
Very Good
Good
Fair
Poor
Don’t know or Not Applicable

What do you think is our biggest customer service weakness?

PRODUCTS

How would you rate the variety of products offered at Stag Enterprise?
Excellent
Very Good
Good
Fair
Poor
Don’t know or Not Applicable

How would you rate the quality of products offered by Stag Enterprise?
Excellent
Very Good
Good
Fair
Poor
Don’t know or Not Applicable

How would you rate the ability of Stag Enterprise to find products not currently offered?
Excellent
Very Good
Good
Fair
Poor
Don’t know or Not Applicable

How would you rate the price competitiveness of Stag Enterprise?
Excellent
Very Good
Good
Fair
Poor
Don’t know or Not Applicable

Do you have any problems with our service or products that you haven’t told us about? Please be specific.

DELIVERY & PACKING

Please answer the following questions by clicking on the appropriate circle.
Strongly Agree, Moderately Agree, Neither agree, nor disagree, Moderately Disagree, Strongly Disagree

Stag Enterprise generally makes its shipments on time.
Strongly Agree
Moderately Agree
Neither agree, nor disagree
Moderately Disagree
Strongly Disagree

Shipments from Stag Enterprise are packaged with quality and care.
Strongly Agree
Moderately Agree
Neither agree, nor disagree
Moderately Disagree
Strongly Disagree

The product is easily identified both on the outside packaging and the individual item.
Strongly Agree
Moderately Agree
Neither agree, nor disagree
Moderately Disagree
Strongly Disagree

The packing list is clear and easy to read.
Strongly Agree
Moderately Agree
Neither agree, nor disagree
Moderately Disagree
Strongly Disagree

The shipment quantity is accurate as per the purchase order or agreed terms.
Strongly Agree
Moderately Agree
Neither agree, nor disagree
Moderately Disagree
Strongly Disagree

The freight carrier delivered your order intact and undamaged.
Strongly Agree
Moderately Agree
Neither agree, nor disagree
Moderately Disagree
Strongly Disagree

Stag Enterprise provides proper documentation with your order.
Strongly Agree
Moderately Agree
Neither agree, nor disagree
Moderately Disagree
Strongly Disagree

Please add any specific comments or suggestions below that you think will be useful in helping Stag Enterprise improve its delivery and packaging service.

Is there anything you think we do particularly well?

What could we do in the future that would make your job easier?

REFERRALS

Would you recommend Stag Enterprise, Inc. to others?
Yes
No

Why or why not? (Please be specific)